Shipping Policy

Shipping with Brio Water

Find our shipping destinations, shipping timeframe, and contact details below.

Where we ship

We ship to the United Kingdom, Australia, the United States, Canada, and New Zealand.

Shipping time

Our shipping time to all five destinations is 5–8 business days.

Questions about your delivery

If you have a question about your shipment, or your order has not arrived within this timeframe, email briowater@proton.me. Include your order number and delivery country so we can look into your enquiry.

Delivery details

Please check your delivery address carefully before placing your order. If you notice an error after ordering, contact us with your order number and the correct details so we can review your request.

Issues on arrival

If your order arrives damaged or appears incorrect, email us with your order number, a description of the issue, and clear photos of the item and packaging where relevant.

Contact

For shipping enquiries, contact Brio Water at briowater@proton.me.