Return and Refund Policy

Contact us about a return or refund

For help with a return or refund enquiry, email Brio Water at briowater@proton.me. Use the subject line “Return or refund enquiry” followed by your order number.

What to include

Please include your order number, the name and email address used at checkout, the item your enquiry concerns, and a short description of your request. Let us know whether you are asking about returning an item, a refund, or an issue with your order.

Do not send passwords or full payment card details.

Damaged or incorrect items

If your enquiry concerns an item that arrived damaged or appears incorrect, include clear photos of the item and packaging, along with a description of the issue. These details help us understand your enquiry.

Return instructions

For information about where and how to send a return, contact briowater@proton.me with your order number.

Questions about a refund

If you are following up on a refund, include your order number and any previous correspondence about the request. Replying to the same email conversation helps keep the details together.

Contact Brio Water

For return and refund enquiries, email briowater@proton.me.