Frequently Asked Questions
Where do you ship?
We ship to the United Kingdom, Australia, the United States, Canada, and New Zealand.
How long does shipping take?
Our shipping time to these destinations is 5–8 business days.
How can I contact Brio Water?
Email us at briowater@proton.me for questions before ordering or help with an existing order.
What information should I include in an order enquiry?
Please include your order number, the email address used at checkout, and a brief description of your question. Do not include passwords or full payment card details.
What if my order hasn’t arrived within the shipping timeframe?
Email us with your order number and delivery country so we can look into your enquiry.
What if my order arrives damaged or something appears incorrect?
Contact us with your order number and a description of the issue. Include clear photos of the item and packaging where relevant to help us understand what happened.
Who should I contact about a cancellation, return, or refund?
Please email briowater@proton.me with your order number and request. Contacting us does not confirm that an order has been cancelled or that a return or refund has been approved.
Can I ask a question before placing an order?
Of course. Send your question to briowater@proton.me, and let us know which information would help you decide.