Contact Us

We’re here to help

Have a question about Brio Water or need assistance with an order? Email us at briowater@proton.me.

Order enquiries

Please include your order number, the email address used at checkout, and a short description of your enquiry so we can understand how to help.

If your enquiry concerns damage on arrival, please include clear photos of the item and packaging. Never send passwords or full payment card details by email.

Shipping enquiries

Our shipping time is 5–8 business days to the United Kingdom, Australia, the United States, Canada, and New Zealand.

For questions about your delivery, contact us with your order number and delivery country.

General enquiries

For any other questions about Brio Water, write to briowater@proton.me. Tell us a little about your enquiry so we can help.